Purchased a 2010 Audi from Igor Motors, car broke down 3 days after purchase (less than 100 k driven .Code “Alternator Failure” the battery also has a bulge in the side.
Reached out to seller advising of situation immediately.
We were told that it is up to us to contact warranty company.
We were told in writing by seller that “The Battery is new”
In the same text conversation, when we stated the vehicle had broken down we were told by the seller:
“Probably need new battery “
When they suggested
a second new battery it is pretty clear they are aware there is an issue with the alternator.
This vehicle was advertised as:
“Very well maintained “ and “Drives strong” in their online advertisement. If the battery was replaced without checking the alternator that is not well maintained. Breaking down 3 days after purchase is not the definition of “Drives strong”
Igor motors staff also showed up at my house unannounced to confirm the vehicle needed an alternator.
I requested the difference between warranty and my out of pocket ($400) and the battery purchase information so I can make a warranty claim with the manufacturer.
After a couple of weeks of reach outs to seller I received this email.
Based on the below response they makes claims and then don’t stand behind those claims. Do not by a car from them.
From Igor motors:
In response to your claim
After further review and consideration, we found that our company (Igor Motors) is not responsible for the following
any extended warranty for the 12V battery. Warranty for the battery is not transferable
not responsible for the $100 deductible as we already discussed about that issues
not responsible for any amount over $1,000
not responsible for any customer parts and service tax or any other government tax related to your service/repair
In the future, I don’t want to hear any more harassment from you!
Thank you for your time, wishing you good and happy holidays!
From Kelowna, B.C. I recently bought a 2022 Kia Seltos on line from Kia Richmond...Because my husband and partner of 55 years recently passed away, I was very nervous buying a car...and even more nervous buying a car that I could only view by way of a provided video...From the very beginning of the process of buying and then shipping my Seltos to Kelowna...“Nav” who I dealt with for more than three weeks was uncommonly patient, kind and went above and beyond my expectations. Even though we had not
met, Nav (who I found out later is the General Sales Manager of Kia Richmond) made me feel at ease. I felt I could completely trust and count on him and his expertise...he did not disappoint me...ever!! I highly recommend Kia Richmond to all who read this review... particularly because of my dealings with Nav....I can honestly say he had, and still has my back to this day..I love my Kia Seltos thanks to Nav’s kind generosity throughout my buying experience....your a wonderful and caring person Nav...I continue to feel blessed having dealt with you and your awesome Dealership..
This is a bit of a read, but our experience with Eternity Modern (EM) was so awful that we are taking action against the company, and we wanted other consumers to be aware of our experience.
On October 29th, we ordered the Eames Arm Chair from EM. We never received a confirmation email or a receipt, so we reached out to the company to make sure they received the order which they did. We were provided with an order number only, and still do not have a receipt for the chair.
The chair arrived
on November 8th, and we opened it immediately. We took the ottoman out first and brought it in the house, and realized that the leather was brown when we wanted it in black. We were confused because at the time of the order, we thought their website only displayed the chair with black leather despite displaying the 3 options for the wood veneer. We don’t remember even selecting a leather colour, and of course never received a receipt or official confirmation of the order. We immediately reviewed their “no hassle returns accepted within 7 days of delivery” return policy to find that it is, in fact, not hassle free. The client is responsible for shipping the chair back and shipping the new chair as well which isn’t in line with what we see with other online furniture companies but we were willing to accept it at the cost posted on their site under shipping and returns ($159.00, which is what it cost to ship it to our home).
We advised EM within hours of delivery, and they responded to us a day later that it would actually cost $790.00 to ship it back, and then their regular rate of $159.00 to send the new chair back would also apply. We were shocked, especially given that we weren’t even really sure we had ordered the chair in brown to begin with. But also because we shop online regularly and have never heard of anything this outrageous. We highlighted a number of points to the company, including the fact that their photos misrepresent the chair, and interestingly enough they now seem to have added pictures of the different leathers (we took screenshots of the website advertising once we were advised of the cost to exchange, and there was only black leather at that time) . As per their policy, we were advised to keep the chair in its original packaging so we re-packed the ottoman and never even took out the chair – we told EM this.
The company proceeded to say they wanted to find a resolution which made us hopeful, but from here the situation dragged out for two more weeks. They offered to exchange the cushions only, but we would still have to pay about $300.00 shipping. We were ok with this, but the responses got more and more delayed and there was inconsistent/incomplete information being provided to us about how to proceed. Eventually, they told us to package the cushions and when we finally took the chair out of the box, we saw that it had a number of deep scratched on the wood veneer.
EM asked us for pictures, which we sent. We sent two additional emails asking for a follow-up after this, and eventually told them that we had started a charge back claim with our credit card company and that we would be filing a complaint with the Competition Bureau.
The COO of the company wrote me back the next day outlining a narrative of events that omitted a number of crucial points and told me that in order to be eligible for a refund we had to tell them about the issue within 3 days and that we would just have to fix it with a wood touch up kit. Essentially, because we trusted their intention to find a resolution about the cushions we missed the absurd 3 day deadline and were out of luck. We had even offered to accept the damage to the chair if they would just send the new cushions, but this is the response we got.We expect they may respond to this review with another inaccurate account of events, and so we would be more than happy to share our entire email communication chain with anyone who wants to verify what actually happened.
As a service provider and business owner who regularly purchases furnishings and décor online from a variety of companies, I am appalled at EM’s behaviour and approach to client care and have never experienced anything like this or left a bad review before. They seem to believe they’ve done nothing wrong, so it will be up to the Competition Bureau, my credit card company, and the courts if need be to decide. At the very least, this company is simply not worth ordering from because of their unreasonable return and exchange policies that make it so it’s not worth it to return/exchange anything. There are so many wonderful companies to order from online, and no reason to risk it with EM knowing that if anything goes wrong, you’ll get treated as we have.
TONS Of fake reviews that they paid for. As you continue to read on, you realize that most of the reviews are very generic and formal. I work in tech and I've seen this over and over again with the Chinese purchasing feedback and reviews to up their businesses. This happens at restaurants, dealerships, and even amazon..There's a whole documentary about this on YT. Be very wary
our families has been getting treats from the Garden City bakery for over 10 years. Today is my husbands 60 th birthday so last night I went to get him a treat, the sesame roll. First of all the customer service was terrible, no hello, how are you, thank you… I told the person working that they really need to work on their customer service!
I left the roll out as a surprise for my husband, he didn’t even want to eat it, the recipe has changed, flavourless, less filling inside, dry
. Since they aren’t open today I will be going back with the roll Sunday to leave with them to throw away to make a point!!
Will never go again
Date of services rendered
Oct 28, 3:45pm
They were cooperative diligent expedient And willing to resolve the issues regarding the BMW I bought
Language was often difficult, for me to understand over the phone as I purchased the BMW out of province.
The GM Jackie kept his promise to compensate for the repairs on the BMW.
It's nice if you don't get injured
Be very careful when signing a contract with them. One of the managers Lavish is as sneaky as they come. They only care about numbers. the general manager Kevin walks back and forth from the front of the building where reception is to the back through the class constantly. He looks like he's always got a chip on his shoulder and is not very inviting. Also, I don't think it's a very happy place as they can't keep staff.
a message for Sue the owner twice now who has never called me back. Now that's customer service!
Date of services rendered
Poor product . Arrived damaged in box .
Box was unopened and not damaged. So this means employees at the factory decided to ship a obvious severely damaged shelf to the customer . They were either blind or simply didnt care . Either or …
Emailed pics to the company for a replacement to be sent out … and they just gave me the run around ..
Asking for pics , asking for receipt , asking store .
When i sent them everything they wanted , they still would not send another shelf and make a customer
Very responsive! Answered all my questions in very timely manner, less than 1 hr response rate
Frankie is exceptional and had my order out on the same day and I received it in two business days.
The packaging was impressively, everything arrived intact and shipping is FREE !
I have used Roy 3 times now and every thing has been fantastic. Great attitude, knowledge and work ethic he was always on time and did a fantastic job. And with the supply chain where it's at and thou we waited awhile for the door to be delivered Roy showed up on a Sunday to install the custom glass garage door. I am more then happy with the finished product and Roys professionalism and his communication along the way. You will always be my first call for all of my garage door needs
I was pleased to receive an appointment the next day for a time convenient to me.
Sarah Tran greeted me at the front and had my check in information ready for my appointment. She was very friendly, professional and helpful. She made my visit to have my car problem fixed a great experience.
The shuttle was alright.
We recently parked for about 14 days. They advertise that they have free ev charge but doesn't say that you need to let them know to charge your car. When we left our car there it was like half charged. When we came back to pick it up it was the same. I asked why they didn't charge it if it says on their website that they would charge it for you, they said that because we didn't ask. I felt very disappointed and said that it didn't say on the
website that we needed to ask and that if they could see that it wasn't fully charged that they should have do it. They guy was rude and argumentative and didn't even care. I said that I was going to put a bad review about them and he didn't even care. I guess they are used to having bad reviews.
Date of services rendered
July 24 to August 7, 2022
Don't remember the name or position but looked like a manager
Truly surprised at the number of reviews that say the staff are friendly. We went 3x in a month and each time were snapped at and had passive aggressive comments from the manager (?). When we asked a question about our little dog's day, we were talked down to. By the third time, our friendly and social dog didn't want to go in their door, which was a big sign to us that they might not be the happiest place on earth as their photos appear. The manager said we probably didn't socialize
her enough, it wasn't from her time here. We didn't go back. Rude and dismissive people. After going there twice, the experience she had there made her nervous. She's back to her normal happy and SOCIAL self after not returning to that zoo. There sure are a lot of dogs there, daily, take a look at their facebook and instagram photos. With so many dogs, can they really watch over our dogs properly? Can't comment on the facilities or cleanliness as they don't allow newcomers to see the facility. Red flag? Do your homework before bringing your beloved dog here. Demand a tour, we should have. Rude and impatient with people, how are they to your dog?
Date of services rendered
Kirsten was the employee who was rude to us
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