Excellence Auto Collision Scarborough

Excellence Auto Collision Scarborough

Will be closed in 5 h. 2 min.
Phone number
(416) 748-62... — show
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Reviews about Excellence Auto Collision Scarborough

  /  80 ratings
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All reviews 1
  • 1.0
    2022, October 15, 2:28 am
    BUYER BEWARE: my 2016 BMW 435i was brought into this autoshop for repaint on one fender and a brand new front bumper. The lack of professionalism, attention to detail, and all around care for myself and my vehicle was astounding. After 2 weeks, I was told I could come retrieve my car. Upon inspection of my car I found a number of issues that not only decrease the appearance and value of the car, could cause long lasting damage. The issues include: not aligned bumper, paint peeling marks on front bumper where the grills are inserted, paint peeling on front bumper parking sensors, over spray onto weather stripping, wires hanging out of front bumper towards tires, gouge out of weather stripping on hood, weather stripping removed and lain across my engine no attempts to install it, paint run on fender and where fender meets rear bumper was build up of paint looked like tape marks but they said they removed the bumper, incorrectly installed rear window leaving large opening with possibility for hidden water damage, and scratches to rear bumper.
    After receiving my car back in this state, I requested in be rectified, just for them to keep my vehicle another week, fix some of the damages but refuse to do a good fix on the front bumper because it requires a re paint. This establishment clearly only cares about a quick turn around, and not caring for customers or their vehicles. I will be contacting the Better Buisinesd Bureau, but I feel responsible to share my story so others don't get mistreated the way I was

    -the weather stripping was just lane across engine but in the photo with the rip it was installed by me

    — one of the guys working at the shop who looked at it with me the last time agreed it was bad and would probably get worse saying they were gonna get it done right then the manager called me (coincidently I just missed him when they knew I was coming)refusing to fix it and say it was done correctly and all in my head
    – show
Average rating - 4.2 based on 1 review and 80 ratings