Reviews about Hone Fitness Pape & Danforth

ustomer service skills. No “hello”, no “thank you”, no identification of who you’re speaking to—how does the owner not recognize how amateurish this looks?

It’s really not a big deal, since there’s rarely a need to contact them…but it’s worth mentioning.

el but also don't want to pay for something you're not using.

As for mask wearing, if you don't want to wear a mask while working out, don't go to the gym, plain and simple. The staff are doing their best to abide by regulations and by-laws that have been put in place that they have no control over. Be gentle to them, this is a stressful time for everyone. If you can't follow the rules, go home and stop being a Karen.

in my fitness since joining Hone!

— I have never needed to lineup to get into the gym, I go at 10am so your mileage may vary

Overall, I highly recommend.

m person, not even signed but «sent from an iphone» that they were only refunding me $20 of the $50 they took, and said I still needed to provide 45 days to cancel. TAKE YOUR MONEY ELSEWHERE to a facility that (like every other in the area/ city) didn't resume or charge a membership until the customer re-initialized. I hope my money keeps you afloat, you will need it with practices like this.

o consider my request but was denied. I waited patiently for months until they reopened and was once again charged. Upon finally speaking with the General Manager in August I was told they would refund 2/3rds of the original charges and only then was informed about their refund policy. Had I not been ignored, been informed of their policy and had my account cancelled upon my first email, I would have gladly accepted this as reasonable. However, having had to wait this long and without so much as an apology for that wait plus continued charges, I am not only incredibly frustrated but also disappointed in the completed lack of responsibility and poor customer service.

en sets — while not even giving you the chance to sanitize your hands before re applying the mask.

The bylaw for gym is to wear a mask while not exercising. They interpret this to as soon as you put the weight down, touch your mask with dirty hands and your face as well. This law is meant for masks in change rooms and entry/front desk not in the fitness areas. This gym is just pure dangerous and do not come here unless you enjoy spreading germs to your face after every set. On the contrary, you can keep the mask on for your full workout which is extremely dangerous and also can cause gum disease, which in turn causes heart disease and death. Its called mask mouth, look it up.

Would give negative stars if I could.

formation changes each time. They keep telling us to email info@honefitness.com and yet no one has responded.
Many of us want to suspend or cancel our memberships as we don't feel this gym is putting the right safety measures in place. You also have to wait in line to use the gym, which is wildly inconvenient and unrealistic. The fact that we have yet to receive an official company email or any form of communication regarding our memberships is SHADY to say the least. I have lost all trust in this business and it's snake of an owner «Sam»

There is nothing on their website that mentions cancellation fees and when I first signed up, I received only a copy of my receipt. And yet some on social media have said they are charging 2 months worth for cancellations. Don't waste your money here, spend a little more and go to a gym that is legit.

d myself clueless on how to use the machines since 1. I’m pretty new to the fitness world and 2. I don’t want to break their equipment.