to metro station Sheppard–Yonge — 0.9 km
Toronto
The Groom Room All-Breed Pet Grooming Inc, since 1990
Phone number
+1 (416) 225-09-...
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Address
North York, ON M2N 4Y5, 138 Willowdale Ave
- Working hours
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Sun: 9AM—3PM; Mon-Fri: 7:30AM—6:30PM; Sat: 7:30AM—3PM
- Official website
- Are you the owner?
6 photos The Groom Room All-Breed Pet Grooming Inc, since 1990
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Reviews about The Groom Room All-Breed Pet Grooming Inc, since 1990
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Frequently Asked Questions about The Groom Room All-Breed Pet Grooming Inc, since 1990
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Where The Groom Room All-Breed Pet Grooming Inc, since 1990 is situated?
The Groom Room All-Breed Pet Grooming Inc, since 1990 is situated at the following address: Canada, North York, ON M2N 4Y5, 138 Willowdale Ave.
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get in contact with The Groom Room All-Breed Pet Grooming Inc, since 1990?
The phone number for this organisation is +1 (416) 225-09-76.
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What are the business hours for The Groom Room All-Breed Pet Grooming Inc, since 1990?
The Groom Room All-Breed Pet Grooming Inc, since 1990 works at the following schedule: Sun: 9AM - 3PM; Mon-Fri: 7:30AM - 6:30PM; Sat: 7:30AM - 3PM.
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What is the rating of The Groom Room All-Breed Pet Grooming Inc, since 1990 on Nicelocal?
The average rating of this place is 4.9 out of 5. You can visit the The Groom Room All-Breed Pet Grooming Inc, since 1990 reviews section to read other people's opinions about this place and to put together your own review!
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This is Lori, the owner of The Groom Room replying. I am out of town and therefore haven't had the chance to follow up personally, which I do with every new client. I’m sorry for that.
I’m not certain if you are the same person who came to the shop because my groomer had a proactive and positive conversation with the customer who dropped off and picked up Soma and Fuma about the challenges and needs of your dogs.
I am in constant contact with my staff when I'm not at the shop and … – show
Your Chihuahua, Fuma, immediately started marking all over the shop and was aggressive when he was picked up.
We were able to find a comfy spot for him during his grooming breaks in a puppy pen next to his groomer and he was quite happy to lay on a bed. He was comfortable being handled for his groom and did quite well overall.
Your Bichon, Soma, intensely tried humping other dogs, likely because he isn't neutered, which wasn’t relayed to us prior to his visit. He also had to be separated for the comfort of our other visitors. He was extremely excitable on the table, again very likely related to hormones, to the point where he was at risk of harming himself because of his constant moving. He is not aggressive at all; just extremely excitable and constantly barking.
Moreover, his coat was tightly matted which further adds risk to a groom. My groomer avoided a complete shave and carefully worked with him to a successful and safe outcome.
Your dogs were well loved, cared for and well groomed.
You were charged an additional fee, taking into account the time and care that were additionally spent to ensure a positive outcome for your dogs in spite of their behaviour challenges. Suggestions for remedying the challenges were proactively offered and well received.
Our promise to clients is to be 100% transparent and honest in the most supportive way possible in hopes of creating the safest and most comfortable grooming experience for all our visiting dogs.
If you were surprised by this feedback, it’s possible other groomers haven’t felt comfortable to be honest or you’ve had the dogs groomed within environments where they are away from other dogs.
Many shops avoid this transparency for fear of exactly what has happened; a dog owner who is perhaps offended or may not understand the complexity of grooming who then posts negative reviews without considering the most important part of our intention — to work collaboratively with our clients. We are willing to take this risk because dogs don't have a voice to share their experience and needs.
I will follow up with you to further discuss when I return home.
Yours respectfully, Lori